Absolutely 100% satisfied with Tim's service. The cat urine smell in this home was still horrendous even after we treated the home ourselves and had everything replaced. I was completely desperate and called Tim. I was terrified it wouldn't work, but it did!! Not only did the treatment work, but he was super pleasant to do business with. He was available and he returned calls and texts promptly. He spent a lot of time and effort, even driving many miles back to the property to "retreat". Even several days, if not over a week, after all the work was done, I found one area that I could pin point where it still smelled. I called him up, and asked if he would come back out and spray again. He did without hesitation, and this property is not at all close to his business! After all was said and done, the smell is completely eliminated, and I am grateful he was able to help us!! You will not be disappointed with his service. He is genuine, honest, and will try and work with you to keep costs down, while still properly servicing the home.